Information about Sabai Nepali

How it works

Namaste, Thank you for learning more about Sabai Nepali.

I am a Buyer


How do I sign up?

To sign up on Sabai Nepali, click on the sign up button on the top right hand side of the home page. You will be directed to either sign up with your Facebook login information or create an account with us by providing your email address, name and password. Once you have completed the steps as directed you will be signed up and ready to go!


How do I reset my password?

Please visit the “Log in” page and select “forgot username or password” under the log-in fields. You will be guided through the steps to create a new password from there.


Why hasn’t my payment been accepted / processed?

In order for your payment to be completed, the seller must accept it in their Sabai Nepali dashboard. This may take a little time, but we encourage sellers to respond as quickly as possible. You will be notified as soon as the seller has approved your payment. If you are concerned about the time it is taking for a payment to be accepted, you can contact the seller directly via the inbox.


Is my credit card information safe on Sabai Nepali?

Yes. Sabai Nepali uses Stripe to process all payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Visit www.stripe.com to find out more about security at Stripe. We do not store your credit card information.


How can I contact a seller?

You can contact any seller by clicking the “contact” button on their listing page. This can be found on the right-hand side of the listing page in desktop view or at the bottom of the listing info in mobile view.


My item didn’t arrive. What should I do?

If you haven't received an item, please do not mark your transaction as completed. You need to make contact with the seller directly to get an update on delivery. If you find that the seller’s response is unsatisfactory, you can get in touch with Sabai Nepali directly(mail us at support@sabainepali.com) and we will contact the seller and review the issue on your behalf. Please note that Sabai Nepali will not issue any refunds on the seller’s behalf. Refunds must be paid from the seller directly. Please refer to our Terms of Use for more information on disputes and refunds. 


My item is not as described in the listing. What should I do?

If there are any significant discrepancies with the item when you receive it, do not mark your transaction as completed. You should contact the seller directly. The seller will address your concerns directly. If both you and the seller have agreed on returning the item, you must return the item in the exact same condition in which it was received.


Can I get a refund?

All sellers are able to refund the cost of an item if this is mutually agreed between both parties. Sabai Nepali will not issue any refunds on the seller’s behalf. Refunds must be paid from the seller directly. Please refer to our Terms of Use for more information on disputes and refunds.


Can I sell on Sabai Nepali?

Yes! Anyone can sell on Sabai Nepali. Once you’ve created an account, you have the option to post a listing. You will need to provide bank account details so that you can receive funds for any items that you sell.


I’ve read through the FAQs and I still have questions. Who do I contact?

If your question relates to a listing or item that you’ve purchased, please reach out to the seller. If you have general questions about Sabai Nepali, we are always happy to help. Please contact us at namaste@sabainepali.com


I am a Seller


How do I sign up as a seller?

Sign up on Sabai Nepali by clicking on the “Post a new  listing” button on the top right-hand side of the home page. Create an account by using your Facebook login information or by entering your email address, name and password. Once you create an account, you can begin selling your items. Please note that you will need to  enter your bank account details  to receive payments as your items sell. This info needs to be added to the payment section of your settings in your Sabai Nepali profile. To access your settings menu simply click on your profile image.


How do I list an item on Sabai Nepali?

First, you will need to sign up. Once you are logged in, simply click on the “Post a new  listing” button. This can be found on the top right-hand corner of the home screen on your desktop or by clicking the drop-down menu on the left-hand side of your mobile home screen. You will then be guided through a series of simple steps to complete your listing.


My item has been purchased. Why is it still on the site?

Until you manually close your item it will be visible on the site. To close your listing, click on the listing item and select the option to “close listing”. This can be found on the right-hand side of the screen on your desktop or at the bottom of your listing details in mobile view.


My photos are not uploading in the order that I want them to appear, can I change this?

Yes. Once you have uploaded your images, you can drag and drop them into any position. If there is already an image in the position that you want to put another image into, simply drag and drop your selected image into that spot and the original image will move itself into another position.


What are the fees to use Sabai Nepali?

It is completely free to sign up and free to list items for sale. Sabai Nepali only charges a commission on items that are sold. This fee depends on which payment processing service(s) you choose to use. Sabai Nepali is currently integrated with Stripe. With Stripe, we charge a 7.5% commission fee on all items sold, with a minimum fee of $1.00 per item sold. Stripe's payment processing fee is included in this commission fee.


Who does Sabai Nepali use to process its payments?

Sabai Nepali uses Stripe to process payments. As a seller, you should provide your bank account details in order to receive money. You can find out more about them at www.stripe.com.


Are my bank account details safe on Sabai Nepali?

Yes. If you choose to accept payments via Stripe, you will need to enter your bank account to receive your money. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Visit www.stripe.com to find out more about security at Stripe.


Are credit card payments safe on Sabai Nepali?

Yes. Sabai Nepali uses Stripel to process all payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Visit www.stripe.com to find out more about security at Stripe. We do not store your credit card information.


When will I get paid?

With Stripe, once you accept a transaction, it can take up to 10 days for Stripe to deposit money into your bank account. Rest assured that you will get your money. Prior to purchasing your item, a buyer must enter credit card details and the money is held in escrow with Stripe until the funds are released to you.


I have accepted the buyer’s payment but it’s not in my bank account. What’s going on?

If you use Stripe, it can take up to 10 days to receive your payment into your bank account, once you accept a transaction. If you haven’t received your money within 10 days, please contact us at support@sabainepali.com and we will do what we can to help.


What if I want to change my listing once it has been posted?

All listings can be edited at any time, even once they are live on the site. This includes changing the price, description, images or anything else. You can find the edit button on the right-hand side of the listing in your desk top view or at the very bottom of the listing in mobile view.


How can I contact a buyer?

To contact your buyer, you use your Sabai Nepali inbox. As soon as a buyer purchases your item, you are put into contact via our internal messaging service. Please refer to our Terms of Use for guidelines around communicating with other people on Sabai Nepali.


What should I do if there isn’t a category for my item?

Please contact us on sales@sabainepali.com with details of the category that you would like. We will evaluate your request and make every attempt to accommodate it.


How do I receive my payments?

If you choose to use Stripe, you will need to add your bank account details in the “payment” section of your “settings” panel. Once you have done this, your payment will go directly into your bank account. You can find out more about them at www.stripe.com. 


I've read through the FAQs and still have questions. Who do I contact?

If you have general questions about Sabai Nepali, we are always happy to help. Please contact us at namaste@sabainepali.com